Gloverall FAQs
We have crafted the most popular questions asked by our customers and displayed them in an easy to read format. If you require any further information that is not covered below, then please reach out to the Gloverall team.
Products
Both spellings are correct - "duffle coat" and "duffel coat" are accepted variants of the same garment. The word derives from Duffel, a town near Antwerp in Belgium, where the thick, heavy woven cloth used to make the coat was originally produced. Over time, both spellings entered common usage in English, with "duffle coat" being the more widely used spelling in British English, and "duffel coat" more commonly seen in American English.
The coat itself is defined by a set of distinctive design features: a hood, toggle fastenings (traditionally made from horn or wood and looped with rope), and a heavy, textured wool or wool-blend fabric. Originally worn by the British Royal Navy during the Second World War, it became a civilian wardrobe staple in the post-war decades and has remained a classic outerwear piece ever since.
At Gloverall, we have been making duffle coats for men, women and children in England since 1951 - longer than any other brand in the world. Our coats are crafted from premium Melton wool and remain true to the original design, with genuine horn toggles and rope loops, a deep hood, and that unmistakable silhouette. Whether you spell it duffle or duffel, ours is the original.
Both spellings are correct - "peacoat" and "pea coat" are widely accepted variants of the same garment, and you will find both used interchangeably in dictionaries, fashion writing, and everyday usage. "Pea coat" (two words) is the more traditional spelling, while "peacoat" (one word) has become increasingly common, particularly in American English and online retail contexts.
The origin of the name is debated. The most widely cited explanation is that it derives from the Dutch word "pij" (sometimes spelled "pije"), referring to a coarse wool cloth from which the coat was originally made. Another theory links it to the letter "P," used in naval terminology to denote a specific type of jacket.
What is less disputed is the coat's heritage: the pea coat has its roots in European naval dress, worn by sailors in the Dutch and later British Royal Navy from at least the early 18th century, prized for its warmth, durability, and ease of movement on deck.The defining characteristics of a pea coat are its double-breasted front with large lapels, broad nautical buttons, a short and sturdy silhouette, and a heavy wool or wool-blend fabric - all of which trace directly back to its seafaring origins.
Gloverall pea coats are crafted in the same spirit as our duffle coats: rooted in British outerwear heritage, made from premium Melton wool, and built to last. When you are looking for a pea coat that honours the original, you will find it here.
Orders
We at Gloverall are presently covering the cost of any duties and taxes for our EU customers.
For overseas NON-EU orders, customers are responsible for any duties or taxes to be paid.
Duty or tax is levied by the country you live in and is outside of our control. Duty/Tax, and any clearance costs, are payable locally and are not the responsibility of Gloverall PLC. You will be contacted directly by DHL to make this payment. Upon payment of the Duty/Customs charges the parcel will be released for delivery.
We would advise to use our sizing guide and measure either yourself or a similar product you currently own, you can find our size guide here.
Our products have a size guide when you click on the item, under the size measurements you have ‘view guide’ which will provide the measurements of the product in cm and inches!
We currently accept payment by credit/debit card, PayPal, Klarna, Apple Pay and Google Pay.
If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.
Please make sure you put a correct postal address including street number, town and post code. We cannot be held responsible for the loss of the item caused by an incorrect delivery address.
Use the contact form to email our Customer Services Department and we will check if your order can be stopped.
We do not currently have the facility to do this. However, if you have any questions, please contact our Customer Service Team and we will be happy to provide any advice.
We run promotions throughout the year, to hear what is going on you can follow us on social media, you can also keep an eye on our website and sign up to our newsletter for notifications.
No, we do not charge VAT outside the UK.
Our Customer Service team are available during the following hours:
Monday to Thursday
8.30am - 5pm GMT
Friday
8.30am - 1pm GMT
Please get in touch if you have any questions or concerns.
Shipping & Returns
Yes of course, you can review our Refund Policy here.
This information is contained in our Shipping Policy here. Please be advised during peak times there may be delays.
United Kingdom
Free Shipping on orders over £100. Orders under £100 incur a shipping charge of £5.
European Union
Free DHL Tracked Shipping orders over £450. All other shipping £30.
Non-EU & Rest of the World
Free DHL Tracked Shipping orders over £450. All other shipping £30.
DHL packages can be tracked using this link.
We do not offer a repair service at present. However, you can find replacement parts here, and a local alterations specialist should be able to replace them.
In all cases, the best thing to do is to get in touch with our Customer Service team. Please include your order number alongside a detailed description of the nature of your issue.