Returns & Exchanges
You can return defective or incorrect merchandise at any time. Items may only be returned for any other reason within 14 days of receipt for an exchange (UK or EU only) or a full refund based on the original form of payment.
Returned items should be accompanied by the original packing note and preferably in the original packaging. Make sure you tell us whether you would like an exchange or refund. We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.
All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.
UK Returns & Exchanges
If your order was made to the UK you can benefit from our free via DHL returns service.
Two DHL labels have been included in your parcel, please attach one on top of the box, and give the other one (labeled as ARCHIVE) to the representative at your nearest collection point.
You can find your nearest DHL service point on the DHL website https://parcel.dhl.co.uk/dhl-service-point/about/.
They are conveniently located in branches of Ryman, Robert Dyas, Office Outlet, Access Self Storage and Safestore.
Make sure you tell us whether you would like an exchange or refund. It would also be helpful if you could tell us why you are returning the item so that we can improve our service. (If you are returning a gift, please remember to include the buyer’s name and address as well as yours.)
We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 28 days for your return or exchange to be processed.
Worldwide Returns & Exchanges
If your order ID begins with GE - Visit our return & exchange portal here
All other worldwide returns must be sent to:Returns Department
Refunds (if applicable)
Once your return is received and inspected, if you are approved, then your refund will be processed within 7 - 10 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Returns are free and refundable within the UK.
Outwith the UK, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.