CUSTOMER SERVICES

RETURNS & EXCHANGES  

You can return defective or incorrect merchandise at any time. Items may only be returned for any other reason within 7 days of receipt for an exchange or a full refund based on the original form of payment. If you wish to return any items you must first email Gloverall Online explaining the reason for the return. 

Special Notice: the number one reason for returns on the Original Oversized coats is  coat is too BIG!

Please see our size compendium carefully and do not choose any bigger size unless you are absolutely sure about it.  

Returned items should be accompanied by the original invoice and preferably in the original packaging.We will only refund shipping charges if we have sent the wrong item or if the item sent is defective. 

Returns must be sent to: 

Gloverall Online Returns, Baron Avenue, Earls Barton, Northants NN6 0JE United Kingdom 

A shipment charge will be payable for all Garments returned for replacement

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PAYMENT METHODS Back To Top

We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. You can also find the brief value of your order by converting sterling to your currency at www.xe.com/ucc.  

We accept Visa, Mastercard, Switch and American Express.

For International orders Local Taxes and Duties are the responsibility of the buyer.

Please make sure you put a correct postal address including street number, town and post code. We won't take a responsibility for the loss of the item caused by the incorrect delivery address. 

 

DELIVERY Back To Top

UK Delivery - We provide free delivery to all destinations in the UK. Delivery typically takes 3 working days from despatch. Overseas Delivery - Typically takes within 14 working days.

Charges as follows:- 

Shipping cost for Coats European Union £15 (£5 each additional item)

Non-EU Europe £25 (£10 each additional item)

USA £30 (£10 each additional item)  You are responsible for any duties or taxes to be paid

Asia £30 (£10 each additional item) 

Rest of the World £35 (£15 each additional item)

Shipping cost for Toggles Free Worldwide (Standard post, not DHL)

Tracking Your OrderTo help you track the status of your shipment, we will include a DHL order tracking number. Please note that it may take 24 hours before tracking information appears on the carriers web site. To check  the status of your delivery please visit www.dhl.co.uk and enter your tracking reference.

Delivery schedule

The Gloverall On-line team will despatch your valued order, subject to stock availability promptly and efficiently to your instructions within 3 working days.UK orders are generally delivered within 3 working days.International orders are generally delivered within 14 working days, subject to clearance controls.

Please note that during busy periods delivery times may be delayed.

SIZING GUIDE Back to Top

MENS

GB/USA 34 36 38 40 42 44 46 48 50
EUROPE 44 46 48 50 52 54 56 58 60
CASUAL XS S M M L XL XL XXL XXL

WOMAN

BSI 6 8 10 12 14 16 18 20
WOMANS 28 30 32 34 36 38 40 42
EUROPE 32 34 36 38 40 42 44 46
FRANCE 34 36 38 40 42 44 46 48
USA 2 4 6 8 10 12 14 16
CASUAL XS S S M M L XL XL

JUNIOR

AGE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
HEIGHT cms 80 92 98 104 110 116 122 128 134 140 146 152 158 164 170
CHEST (skin) Cms 50 53 54 56 58 61 64 66 69 72 76 79 83 86 91

 

TERMS & CONDITIONS Back To Top

Please note that due to limitations of reproducing colours the colours shown are only a guide and should not be taken as exact.

PRIVACY POLICY Back to Top

Gloverall plc do not disclose buyers information to third parties.  Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. 

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