FREE delivery to all destinations in the UK... Special Notice: the number one reason for returns is coat is too BIG! Please see our size compendium carefully and do not choose any bigger size unless you are absolutely sure about it. About Us Gloverall was established by the Morris family in Cricklewood, London in 1951. Our duffle coats enjoy a world-wide reputation for high quality and durability. It is our privilege to provide our coats to some of the worlds better known department stores and retailers. The Gloverall head office is situated in the Northamptonshire town of Earls Barton set in the heart of England Making A Purchase Making a purchase could not be easier. Just browse our on-line shopping selection and click on the items that you wish to buy and put them into the shopping cart. After you have finished your selection click on "Order" and you will be asked for a few details that we need to enable us to satisfy your order. We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. You can also find the brief value of your order by converting sterling to your currency at www.xe.com/ucc. We accept Visa, Mastercard, Switch and American Express. We do not charge for any item until it is ready to ship. For orders made from the UK or the European Union, 17.5% VAT is added. For International orders Local Taxes and Duties are the responsibility of the buyer. Please make sure you put a correct postal address including street number, town and post code. We won't take a responsibility for the loss of the item caused by the incorrect delivery address. Shipping And Handling UK Delivery - We provide free delivery to all destinations in the UK. Delivery typically takes 3 working days from despatch. Overseas Delivery - Typically takes within 14 working days. Charges as follows:- Shipping cost for Coats European Union £15 (£5 each additional item) Non-EU Europe £25 (£10 each additional item) USA £25 (£10 each additional item) Asia £30 (£10 each additional item) Rest of the World £35 (£15 each additional item) Shipping cost for Rugs European Union £10 Non-EU Europe £20 USA £20 Asia £25 Rest of the World £30 Shipping cost for Toggles Free Worldwide (Standard post, not UPS) Tracking Your Order To help you track the status of your shipment, we will include a UPS order tracking number. Please note that it may take 24 hours before tracking information appears on the carriers web site. To check the status of your delivery please click on the link www.ups.com Delivery Schedule The Gloverall On-line team will despatch your valued order, subject to stock availability promptly and efficiently to your instructions within 3 working days. UK orders are generally delivered within 3 working days. International orders are generally delivered within 14 working days, subject to clearance controls. Back Orders If we are unable to satisfy your order from stock we will email with details of our estimated delivery date and request further instructions accepting the new delivery date or cancelling your order. Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. For International orders Local Taxes and Duties are the responsibility of the buyer. Please read our terms and conditions and also be aware that those outside Europe will be required to pay local taxes and duties which will be collected by the carrier. Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee We guarantee all of our goods are of Merchantable Quality. Reaching Us If you need to reach us, please email us on info@gloverall.com, alternatively, you may telephone on 01604 812812 (International +44 1604 812812) or fax us on 01604 810595 or write to us at Gloverall plc, Baron Avenue, Earls Barton, Northamptonshire NN6 0JE Privacy Policy Gloverall plc do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Returns Policy You can return defective or incorrect merchandise at any time. Items may only be returned for any other reason within 7 days of receipt for an exchange or a full refund based on the original form of payment If you wish to return any items you must first email Gloverall Online explaining the reason for the return. We will then issue an authorization number and details of the carrier to be used. Special Notice: the number one reason for returns is coat is too BIG! Please see our size compendium carefully and do not choose any bigger size unless you are absolutely sure about it. Returned items should be accompanied by the original invoice and preferably in the original packaging. We will only refund shipping charges if we have sent the wrong item or if the item sent is defective. Returns must be sent to: Gloverall Online Returns Baron Avenue Earls Barton Northants NN6 0JE United Kingdom